Mission Statement
The mission of the Holden Municipal Light Department is to provide reliable and cost effective energy services, in a responsible, courteous and efficient manner, which meets the current and future needs of its customers. In support of the mission, the Department is committed to the following:
Customers-The Department will continually strive to remain customer-focused and always seek to improve the way in which we deliver services to our customers.
Employees-The Department will maintain a safe and positive work environment and provide the opportunity for professional and personal development. Employees will be properly trained for their responsibilities and regularly updated in current developments in their disciplines.
Power Supply-The Department has developed and will maintain a reliable and secure supply of electric energy at a reasonable cost.
Rates-The Department will deliver energy and associated services at competitive rates that are fair to all customers and based on a reliable delivery system and sound financial management.
Physical Plant-The Department will engineer, construct and maintain an electrical distribution system and related facilities and equipment, which will meet current and future customer needs and requirements. The latest technology and methods will be explored and evaluated to achieve this objective.
Environment-The Department will meet or exceed applicable environmental regulations, keeping customers informed of the progress and costs involved.
Community Service-The Department will participate in community outreach and education programs to promote good public relations and service customers.
Adopted November 1999 Municipal Electric Power Advisory Board
| 
